All products on Petfairs US site are shipped directly from our US warehouses, ensuring fast and reliable delivery.
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order is shipped, a tracking number will be available in your account dashboard for real-time tracking.
Most orders are delivered within 1–5 business days.
We provide door-to-door delivery at no extra cost.
Delivery times may vary during holidays or due to unforeseen circumstances.
Most orders are delivered within 1–5 business days.
We provide door-to-door delivery at no extra cost.
Delivery times may vary during holidays or due to unforeseen circumstances.
You may choose to pick up your order from our US warehouses:
West Coast Warehouse: 14928 Washington Dr, Fontana, CA 92335
East Coast Warehouse: 64 Brunswick Ave, Edison, NJ 08817
Please confirm with customer service in advance which warehouse your items are available at, to avoid stock issues.
Note: Shipping fees will not be refunded if you choose self-pickup.
Products are shipped in standard protective packaging.
Upon receiving your order, please check that all items are in good condition.
If any damage or missing items occur, contact our customer service within 72 hours with your order number and photos.
For any questions about shipping or delivery, please visit our Orders & Tracking Page or contact service@petfairs.com.
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