Returns Policy

At Petfairs, we strive to ensure that every product meets high standards of quality. Our Returns & Refunds Policy applies only in cases of defective products or incorrect shipments. Please read carefully before placing an order.

1. Eligibility for Returns

Returns are accepted only if the product is damaged, defective, or the wrong item was shipped.

Requests must be made within 7 days of delivery.
You must provide proof of the issue, including clear photos showing damage or the incorrect item.
Items must be returned in original packaging where possible.

2. Return Process

Contact our Customer Service at service@petfairs.com within 7 days of receipt.
Provide your order number, product name(s), and photos of the issue.
Our team will verify eligibility and provide return instructions.
If approved, you will receive return instructions. Ship the item back exactly as instructed.

3. Refunds

Refunds will be issued to the original payment method after the returned item is received and inspected.
Inspection may take 3–7 business days.
Refunds include the product price and shipping fees only if the return is due to our error or product defect.