How to Order from Petfairs

Ordering from Petfairs is quick, easy, and convenient. Follow the simple steps below to browse, select, and receive high-quality pet products for your store. Whether you are placing your first order or restocking, our platform makes the process seamless.

Step 1: Browse Products

Explore our wide range of wholesale pet supplies. All products are sold by carton, with a minimum order of 1 carton. Use filters to find products by category or price. Click on any product to see full details, pricing, and available colors or sizes. You can also view Carton Pack Information to check each carton’s contents, including quantities and mixed colors per carton.

Step 2: Add to Cart

Select the quantity you need and click “Add to Cart.” You can continue shopping and add multiple products to your cart before checking out.

Step 3: Checkout

Review your shopping cart and click “Proceed to Checkout.” Fill in your shipping information, select your preferred delivery method, and review the order summary.

Step 4: Payment

We accept multiple payment methods including credit card, PayPal, and bank transfer. Once payment is completed, you will receive an order confirmation email.

Step 5: Shipping & Delivery

All orders from our US site are shipped directly from our US warehouse, ensuring fast and reliable delivery. Door-to-door delivery is included at no extra cost for all orders, whether light or heavy. Most are usually processed 1–3 business days and shipped within 3–7 business days.

For faster pickup, you may choose self-collection at our US warehouse. Please note that shipping fees will not be refunded if you opt for self-pickup. You can track your shipment anytime using your account dashboard.

Need Help?

Contact our customer service at service@petfairs.com or call +1 443-449-8848 for any questions about your order.