$10 Off for New Buyers with Code 6YPYU5KC | US Free Shipping | Start from 1 Carton
A: Simply add the products you want to your cart, proceed to checkout, and follow the steps to complete payment. You can also contact our customer team for bulk orders or special requests.
A: Orders can be modified or canceled within a short window before processing begins. Please contact our customer service team as soon as possible.
A: You can check your order status under “Orders” in your account. There, you can view your tracking number and the latest shipping updates for your package.
A: Yes. The minimum order quantity is 1 carton.
Please refer to each product detail page for the specific number of pieces included per carton.
A: Please contact our customer service within 7 days of delivery and provide your order number, clear photos or videos of the item, and the original packaging.
Our team will review your case and, if verified, arrange a replacement or partial refund as appropriate.
Please note that claims reported after 7 days or without sufficient evidence may not be accepted.
A: We currently offer U.S. warehouse shipping for domestic orders and international shipping from our overseas warehouses.
A: Orders from the U.S. warehouse are typically processed within 1–3 business days.
U.S. Warehouse Orders: Delivered in 3–7 business days depending on your location.
International Orders: Transit time varies based on shipping method and destination.
A: Yes. U.S. warehouse orders include free shipping, and the total price shown at checkout already covers delivery.
For international shipments, freight charges are calculated based on order value, weight, and destination.
A: You can check your order status under “My Orders”. The tracking number and real-time shipping updates will appear once your order is dispatched.
A: If your package hasn’t arrived within the estimated delivery time, please check the tracking link first.
If there’s no update for more than 7 business days, contact our support team at service@petfairs.com for assistance.
We’ll help verify with the carrier and resolve the issue as quickly as possible.
A: Please contact our customer service within 7 days of delivery, and provide your order number, photos/videos of the damaged or missing items, and the outer packaging.
After verification, we’ll arrange a replacement or refund as appropriate.
Claims reported after 7 days or without valid proof may not be accepted.
A: U.S. warehouse orders are shipped within the continental United States.
For international shipping, please confirm destination availability with our team before placing your order.
A: Yes. Orders from our U.S. warehouse can be picked up in person. This option may save delivery time.
Warehouse addresses:
West Coast: 14928 Washington Dr, Fontana, CA 92335
East Coast: 64 Brunswick Ave, Edison, NJ 08817
Important: Please contact our customer service before pickup to confirm which warehouse has your items in stock.
Note: Shipping fees are non-refundable, even if you choose warehouse pickup.
A: Returns are accepted only for wrong, damaged, or defective items reported within 7 days of delivery.
All return requests must include order number, photos/videos, and the original packaging as proof.
Unauthorized returns or items returned without prior approval will not be accepted.
A: For hygiene and safety reasons, used pet products, perishable goods, and customized items cannot be returned.
We recommend checking product details carefully before placing your order.
A: Please contact our customer service at service@petfairs.com within 7 days of receiving your order.
Include the following details:
Order number
Reason for return
Photos/videos of the product and packaging
Once your request is approved, we will provide the return address and instructions.
A: Refunds are issued to the original payment method after we receive and inspect the returned item.
Refunds for verified cases (e.g., quality issues) will be processed within 3–5 business days after approval.
A: Each product page includes full details such as material, size, color, packaging, and carton quantity.
If you need additional specs or certifications, please contact service@petfairs.com for support.
A: Most products follow a fixed mixed-pack specification (e.g., a set number of colors or styles per carton).
Please refer to the product detail page for exact carton composition.
Custom mixing requests may be accepted for bulk orders—contact us for confirmation.
A: The minimum order quantity is 1 carton.
Each product page lists the number of pieces per carton.
A: Real-time inventory is shown on the product page.
If an item is “In Stock”, it ships within 1–3 business days from our U.S. warehouse.
A: If an item becomes unavailable after your order is placed, we’ll notify you promptly.
You may choose a replacement, wait for restock, or request a refund for the unavailable item.
A: We currently accept PayPal, credit/debit cards (Visa, MasterCard, American Express), and bank transfers for bulk orders.
All payments are securely processed through trusted gateways to protect your information.
A: All payments on the U.S. site are processed in U.S. Dollars (USD).
If you’re paying with another currency, your bank or card provider may apply a small exchange fee.
A: Yes. Petfairs uses SSL encryption and secure payment processors to ensure your personal and financial data are fully protected.
We never store your card details on our servers.
A: Once your payment is completed, you’ll receive an order confirmation email.
You can also view your payment and order status under “My Orders”.
A: If your payment fails or remains pending, please:
Check your internet connection and payment details.
Try another payment method or card.
Contact your bank to ensure international or online payments are enabled.
If the issue persists, contact us at service@petfairs.com for assistance.
A: Invoices can be downloaded directly from your “My Orders” page after payment confirmation.
If you need a customized or commercial invoice, please contact our support team.
A: Click “Sign Up” at the top of our website and fill in your basic information, such as email and password.
A: Please make sure you’re using the correct email and password.
If you forgot your password, click “Forgot Password” on the login page to reset it.
If the issue persists, contact our support team at service@petfairs.com.
A: You can edit your contact details, billing address, or password under “My Account → Account Settings”.
Make sure all information is accurate to ensure smooth delivery and communication.
A: Petfairs uses SSL encryption, secure data servers, and strict privacy protection policies.
We never share or sell your information to third parties.
A: Petfairs is a global B2B platform that connects pet product suppliers and retailers.
We offer factory-direct prices, U.S. warehouse delivery, and reliable sourcing solutions for pet store owners and resellers.
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$10 Off for New Buyers : 6YPYU5KC
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